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The services below give potential clients an idea of our work areas. This is not an exhaustive list, so if you do not see what you are looking for, please get in touch with us. If we cannot help, we will know someone who can.
Main services:
Contact Centre Audits (using our P6 methodology).
Transformation Programmes, often initiated after conducting an audit and reporting back.
Consultancy - troubleshooting specific issues relating to contact centres and customer experience.
Setting up or improving quality monitoring for your customer or patient touch points.
Customer Experience Journey Mapping, Research, Measurement and Enhancement.
Technology reviews and technology investment roadmap creation with priorities
Interim Management of contact centre, customer experience, or RPA programmes.
Outsource Supplier identification, selection and management.
Project Management (for customer-focused projects).
Contact Centre Benchmarking.
RPA – Opportunity identification, existing and future process capture, benefit calculation, validation and handover to development teams via briefing documents for implementation.
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